Student guide

Frequently asked questions

I forgot my password.

Click Lost password? on the login page and enter your username or e-mail address. This works only if the platform can send e-mail. If you receive nothing within 15 minutes (check the spam folder), contact your teacher or Contact support; an administrator can set a temporary password.

I cannot see a course.

• Check My courses with the filter All and Removed from view.
• Search the Catalogue. If the course is there, enrol yourself (with the enrolment key, if needed) – chapter 7.
• If the course is not in the catalogue, it may be hidden until the teacher publishes it, or the course has not yet started. Ask the teacher.
• Make sure you are logged in with your own account and not as a guest.

I cannot see an activity or it is locked.

Read the restriction text under the activity (for example a date, a group or a previous activity that must be completed). Complete the condition or wait until the date. If you belong to the wrong group, contact the teacher.

The file upload fails.

• Check the maximum file size and the accepted file types next to the upload box.
• Reduce the size: export maps as PDF or PNG in lower resolution, compress data as ZIP, split large submissions into several files.
• Avoid special characters in file names (use letters, digits, - and _).
• Try another browser or a more stable connection; wait until the upload bar has finished before you click Save changes.

My camera or microphone does not work in the video meeting.

1. Click the camera/lock icon in the browser's address bar and allow the camera and microphone for the meeting page; reload.
2. Close other programs that use the camera (Teams, Zoom, another browser tab).
3. In the meeting, open the arrow next to the microphone/camera button and select the correct device.
4. Check the operating system privacy settings (Windows: Settings › Privacy › Camera/Microphone; macOS: System Settings › Privacy & Security).
5. Use a current version of Chrome, Edge or Firefox; on a phone use the Jitsi Meet app.
6. If the room says it is waiting for the host, the first participant must sign in once to open it (chapter 16).

I do not receive notifications by e-mail.

E-mail may not yet be configured on the platform. Check the bell icon and the calendar; install the Moodle app for push notifications when it is available.

The page looks strange or buttons do not react.

Reload the page (Ctrl+F5 / Cmd+Shift+R), clear the browser cache, disable browser extensions that block scripts, or try another browser. Check whether a display mode (for example high contrast) is switched on in Accessibility and display.

I was logged out while writing a long text.

Sessions end after a period of inactivity. Write long texts in a text editor first and paste them, or save drafts regularly.

Who to contact

Question or problem	Contact
Course content, deadlines, grades, extensions, enrolment key, groups	Your teacher (course forum or private message)
Account, login, password, wrong institution, technical errors	Contact support (footer)
Accessibility barriers	Report an accessibility barrier (footer)
Personal data, export or deletion	Profile › Privacy and policies – data requests or the privacy officer
Ideas and feedback on the platform	Community forum Platform feedback and accessibility; SUS survey

Tip: When you report a problem, give the page (address or course and activity name), what you did, what happened (exact error message or a screenshot), the browser and device, and the time.

Glossary of terms

Term	Meaning
Activity	A course element in which you do something: assignment, quiz, forum, workshop, choice, feedback, wiki …
Resource	A course element you read or download: page, book, file, folder, URL.
Dashboard	Your personal start page with courses, events, learning plans and badges.
Course index	The panel on the left of a course with all sections and activities.
Enrolment key	A password from the teacher needed to enrol yourself in a course.
Flipped classroom	Learning model: you prepare before class, class time is for practice and discussion.
Activity completion	The mark showing that you have finished an activity (manual or automatic).
Rubric	An assessment table with criteria and levels used to grade your work.
Peer assessment	Students assess each other's work (Workshop activity).
Group / grouping	A set of students working together; a grouping is a set of groups.
Cohort	A site-wide group of users, for example all students of one institution (INST-UACEG).
Competency	A defined skill or knowledge area with levels 1–5 (awareness to expert/mentor).
Learning plan	A personal list of competencies to achieve, with progress and evidence.
Evidence of prior learning	Documents or links that prove skills gained elsewhere.
Badge	A digital certificate of an achievement (Open Badges), downloadable and shareable.
Backpack	An external service where you collect and share badges.
OER	Open educational resources – freely licensed learning materials.
CC BY 4.0	Creative Commons licence: reuse and adapt freely, with attribution.
H5P	Interactive content (videos with questions, drag and drop …).
Jitsi Meet	Open-source video-meeting software behind the one-click meeting button.
BigBlueButton	Virtual classroom inside Moodle (when a server is connected).
JupyterHub	Server for Python notebooks used in the lab.
SUS	System Usability Scale – a 10-item questionnaire measuring usability (0–100).
GDPR	EU General Data Protection Regulation – the basis of your data rights.